Warehouse Manager | 04/2019 to 03/2020

Core Office Interiors – Houston, TX

Store Manager | 03/2015 to 07/2018

Kikka Sushi at Whole Foods – Austin, TX

• Oversaw daily operations to ensure smooth functioning and high-quality service in a fast-paced environment, resulting in a 50% increase in sales.
• Implemented and maintained strict food safety standards, ensuring compliance with health regulations and company policies.
• Managed sushi production processes, ensuring consistency in quality, presentation, and taste across all menu items.
• Conducted regular inventory audits to maintain optimal stock levels, reduce waste, and enhance cost-efficiency.
• Coordinated with suppliers for timely ordering of ingredients, negotiating favorable terms to minimize costs while ensuring quality.
• Created staff schedules that aligned with peak business hours, ensuring adequate coverage and effective customer service.
• Developed strong relationships with customers, addressing feedback and concerns promptly to enhance satisfaction and loyalty.
• Handled customer complaints and staff disputes effectively, maintaining a positive work environment and ensuring customer satisfaction.

Sushi Chef | 01/2014 to 03/2015

Sushi Zushi of Lincoln Heights LLC. – San Antonio, TX

• Proper opening and closing of Sushi bar.
• Worked together with prep-chef and make sure preps are done on time.
• Kept sushi station up to sanitation and foods safety standards.
• Created entertaining and special experience for customers’ satisfaction.

Warehouse Manager | 02/2012 to 10/2013

PAC Districentre Pte Ltd. – Singapore, Singapore

• Collaborate with the Operation Director to optimize storage in the 3PL logistics warehouse to maximize revenue from warehouse space.
• Implemented a new warehouse layout, established a new racking system and introduced a storage identification system for warehouse operation efficiency.
• Supervised, directed, and assigned daily tasks to warehouse staff and forklift drivers to meet customer requirements and shipping deadlines.
• Monitored daily loading, unloading and cross-docking of inbound and outbound shipments for both domestic and international destinations.
• Oversaw the warehouse safety and maintenance schedule of all mechanical equipment used in warehouse operation.
• Ensured maximum customer satisfaction by delivering high-quality services, including warehousing and inventory control, product packaging and relabeling, and freight shipping.
• Managed all warehouse processes to ensure compliance with the specific requirements of customer companies.
• Coordinate with forwarding agents and transportation companies to arrange domestic and overseas shipping services.
• Optimized manpower and equipment utilization to align with the company’s budgetary goals.

Export Cargo Coordinator | 03/2008 to 01/2012

SATS Limited – Singapore, Singapore

• Coordinated with cargo shipments and handled documentation, engaged with airlines and worked closely with third party agents.
• Managing Cargo Assistants, Service Crews and Equipment Operators to ensure cargo build-up process for cargo flights are complied with IATA rules and regulations.
• Conducted thorough checks to ensure there were no hidden dangerous goods and resolved weight discrepancies in inbound and transit shipments to ensure aircraft and passenger safety.
• Planned and verified the weight and height of built-up containers and cargo pallets to maintain proper aircraft load balance.
• Assisted in checking and tracing short shipments from departed cargo flights within the warehouse.
• Coordinated with Import Warehouse for retrieving Tran-shipments cargo on time for export.
• Kept up to date storage locations of loaded outbound Units and shipment details in Warehouse Management System.
• Prepared cargo manifest and required export documents with Load Controller according to precision timing.
• Reviewed and reported all offloaded items from flights, sending offloading telexes to up-line and down-line stations as necessary.
• Prepared and submitted Daily Service Report for the flights to maintain accurate records.