Warehouse Manager | 04/2019 to 03/2020

Core Office Interiors – Houston, TX

Store Manager | 03/2015 to 07/2018

Kikka Sushi at Whole Foods – Austin, TX

• Oversaw daily operations of 25 employees to ensure smooth functioning and high-quality service in a fast-paced environment, resulting in a 50% increase in sales for 50 menu items. 

• Implemented and maintained strict food safety standards, ensuring compliance with health regulations and company policies. 

• Managed sushi production processes, ensuring consistency in quality, presentation, and taste across all menu items. 

• Conducted regular inventory audits to maintain optimal stock levels, reduce waste, and enhance cost-efficiency. 

• Coordinated with suppliers for timely ordering of ingredients, negotiating favorable terms to minimize costs while ensuring quality. 

• Created staff schedules that aligned with peak business hours, ensuring adequate coverage and effective customer service. 

• Built strong customer relationships by addressing feedback and complaints promptly, while effectively resolving staff disputes to maintain a positive work environment and ensure customer satisfaction.

Sushi Chef | 01/2014 to 03/2015

Sushi Zushi of Lincoln Heights LLC. – San Antonio, TX

• Proper opening and closing of Sushi bar.
• Worked together with prep-chef and make sure preps are done on time.
• Kept sushi station up to sanitation and foods safety standards.
• Created entertaining and special experience for customers’ satisfaction.

Warehouse Manager | 02/2012 to 10/2013

PAC Districentre Pte Ltd. – Singapore, Singapore

• Collaborated with the Operation Director to set up the warehouse from ground up and reduced operational expenses by 30% by optimizing a 30,000 sq. ft. warehouse and integrating it into a 75,000 sq. ft. facility.  

• Implemented a new layout, established an efficient racking system, and introduced a storage identification system. 

• Supervised, directed, and assigned daily tasks to warehouse staff and forklift drivers to meet customer requirements and shipping deadlines. 

• Monitored daily loading, unloading and cross-docking of inbound and outbound shipments for both domestic and international destinations. 

• Oversaw the warehouse safety and maintenance schedule of all mechanical equipment used in warehouse operation. 

• Ensured maximum customer satisfaction by delivering high-quality services, including warehousing and inventory control, product packaging and relabeling, and freight shipping. 

• Managed all warehouse processes to ensure compliance with the specific requirements of customer companies. 

• Coordinate with forwarding agents and transportation companies to arrange domestic and overseas shipping services. 

• Optimized manpower and equipment utilization to align with the company’s budgetary goals. 

Export Cargo Coordinator | 03/2008 to 01/2012

SATS Limited – Singapore, Singapore

• Coordinated with cargo shipments and handled documentation, engaged with airlines and worked closely with third party agents. 

• Working with Cargo Assistants, Service Crews and Equipment Operators to ensure cargo build-up process for cargo flights are complied with IATA rules and regulations. 

• Conducted thorough checks to ensure there were no hidden dangerous goods and resolved weight discrepancies in inbound and transit shipments to ensure aircraft and passenger safety. 

• Planned and verified the weight and height of built-up containers and cargo pallets to maintain proper aircraft load balance. Assisted in checking and tracing short shipments from departed cargo flights within the warehouse. 

• Coordinated with Import Warehouse for retrieving Tran-shipments cargo on time for export. 

• Kept up to date storage locations of loaded outbound Units and shipment details in Warehouse Management System. 

• Prepared cargo manifest and required export documents with Load Controller according to precision timing. 

• Reviewed and reported all offloaded items from flights, sending offloading telexes to up-line and down-line stations as necessary. 

• Prepared and submitted Daily Service Report for the flights to maintain accurate records.